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About ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 is an international standard for IT service management (ITSM). It outlines the requirements for establishing, implementing, maintaining, and improving an SMS (Service Management System) within the context of the organization's overall business processes. The standard focuses on delivering effective IT services, meeting customer requirements, and ensuring continual improvement. It is designed to help organizations ensure consistent, high-quality service delivery, improve customer satisfaction, and manage risk while adhering to best practices in IT service management.

Key Features And Aspects Of ISO 20000-1:2018 Include:

Applicability: The standard is applicable to any organization, regardless of its size or the nature of services it provides, seeking to establish an effective service management system.
Service Management System: ISO/IEC 20000-1:2018 outlines the requirements for establishing and maintaining an SMS. This system incorporates policies, processes, documented information, and resources to deliver high-quality services.
Plan-Do-Check-Act (PDCA) Cycle: The standard follows the PDCA cycle, emphasizing a systematic approach to managing services. This cycle involves planning service management, implementing plans, checking results, and acting on findings for continual improvement.
Service Planning and Design: Requirements related to service planning and design ensure that organizations plan and design their services effectively to meet customer needs and expectations.
Relationship Management: The standard highlights the significance of relationship management with customers, suppliers, and other stakeholders to ensure effective service delivery.

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ISO Certification Process

Initial Consultation

We begin by understanding your organization's needs and requirements. This helps us recommend the right certification process for you.

Documentation Review

We review your existing processes, policies, and documents to ensure they meet the standards for ISO certification.

Implementation Support

We provide guidance and support to implement the necessary changes and improvements to meet the ISO standards.

Internal Audit

We perform an internal audit to assess your organization's compliance with the ISO standard and ensure everything is in place.

Certification Audit

A third-party certification body conducts the final audit to ensure your organization meets all the requirements for ISO certification.

Certification Issuance

Once you pass the audit, the certification body issues the ISO certificate, confirming your organization’s compliance with the ISO standards.

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